I have given 10's for each of the different areas because I have had an absolutely great experience with Wave Chinese. Their teachers are absolutely excellent, and they have a wealth of knowledge which is evident in their teaching styles. They are also very willing to adapt their teaching style depending on the student you are (so, if you want fun, I'm sure they can give you a wealth of fun also :) .. though I'm sure you want that). In terms of value, their prices are really reasonable. If you are really serious about learning Chinese, they'll put together a plan for you, and help you work towards your goals, whatever that might be. I really recommend you give them a go. Just remember, you get out what you put in. So work out what your goals are, and this program will be the best thing you ever did.